Wrightington Street Surgery

01942 807907

Lines open from 8.00am every morning

Zero Tolerance Policy

If you have COVID symptoms you will be asked to undertake a full PCR test prior to being offered an appointment.  This is requested across all GP Practices.

We have had some abuse from patients regarding this request which will NOT be tolerated.

Our staff come to work to care for others, and it is important for all members of the public and our staff to be treated with courtesy and respect.

In line with the rest of the NHS and to ensure this is fully observed, we have a Dignity at Work and Zero Tolerance policy.  This means that aggressive or violent behaviour towards our staff or any member of the public within our Practice premises will not be tolerated under any circumstances.

Anyone giving verbal abuse to members of staff, either in person, over the telephone or online, will be sent a letter from the Practice Manager advising that this behaviour will not be tolerated.  Any future violation of this policy will result in the removal from the Practice patient list.  There will be no appeal process.

We feel sure that you will understand that proper behaviour is absolutely necessary for our staff and patients and that non-observance will not be accepted.